SCOM Email notification Channel is not working
I recently encountered an issue, in my newly built 2019 SCOM environment. There was a requirement to mail notifcations for a group of servers to be critical.
Email notification creation:
Create a Channel - How?
Create Subscribers - Who?
Create Subscriptions - What?
Channel:
There are 4 Channels in SCOM to notify, in my case Iam using SMTP
The recipients who have requested to recieve the alerts generated through mail notifications.
Subscriptions:
Its the answer to the question of what the reciepients are going to recieve and for which servers?
Even though all the 3 notification settings were configured properly, the users havent recieved mails, the question was what could be the reason?
Resolution:
I started to re-validate all the settings one by one and then found a solution which was actually not the problem in the settings but in the Exchange servers.
1. Newly built Management servers of SCOM 2019 were not added into the whitelist of Exchange servers to allow the traffic from these servers.
2. I chose to create one subscription per user
These two things helped to resolve the issue.
Hope this article would help many of you in SCOM Community.
HAPPY SCOMING !!!